Cresta Dental Centre at 3170 Tillicum Road #28 in Victoria, British Columbia

Reviews about Cresta Dental Centre

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  The key to a successful business is customer service. Cresta receives 5 stars for customer service and dental procedure. Monday April 4th 2017 my front crown came off, I went to Hillside Dental, I was told that I would need a root canal, post and new crown. I asked the receptionist if they bill according to BC Dental Association fee guide, she said yes. She gave me a treatment plan which includes an estimate and an appointment for April 26 more than 3 weeks later. I asked her can you get me in sooner she said I am sure we can get you in before that date. I called Friday April 7th and asked about getting me in sooner she said no one has canceled. This was a clear indication to me that they were not working on it. If they really had my best interest they could of called patients who had appointments for regular check-ups or cleaning and move there appointment around to accommodate me. I am sure no one in that practice would walk around for over 3 weeks with a missing front tooth. Friday April 7th 8:30 pm I called Cresta Dental and explained to them my situation, she gave me a consultation appointment for Saturday the next day. Same diagnoses, they said they would get me in asap and gave me an estimate. I compared the both estimates and notice a discrepancy with respect to the cost of the crown. Hillside it was $825.00 Cresta it was $761.00. I checked the fee guide, cost $761.00 a difference of $64.00. I received a call late Sunday from Cresta and they said they had moved appointments around and gave me an appointment for the next day. KUDOS to Dr.Dhaliwal and his assistant Margery
  by Mike Grison

  October 08, 2017
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  I came to cresta because they were the only dentist I'd found to bill directly to my insurance, great! I went to Dr. Daliwal and him and his assistant seemed great to start and we created a dental plan. First step was 2 fillings on my right side molars. The procedure seemed alright but 2 weeks later I was still in pain. I knew the one tooth would end up a root canal and chose extraction instead, and instantly there was a change in the two, mocking me, belittling me and the pain and discomfort they'd caused. Even the receptionists were snarky and sarcastic. Very unprofessional. I cancelled my other appointment and after over a month instead of 2 simple fillings I got infections in both sites, had an extraction in one which became a dry socket and also caused canker sores and pain.
  by Aimee Palmer

  September 30, 2017
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  Not sure why the negative reviews are so bad. I just had an emergency filling on a chipped tooth here, first visit, and though I had to wait 30 minutes past my appointment time for treatment, the treatment I got was great. Dr Li Min was friendly and communicative and did a great job. I'm very pleased.
  by Adam Macer

  May 03, 2017

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