Pacific Cat Clinic at 3555 Ravine Way in Victoria, British Columbia

Reviews about Pacific Cat Clinic

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  We got our kitten here and the staff were amazing and genuinely cared about the well being of cats. The transition from clinic to home went smoothly as ever and its clearly a result of the amazing love and care he got before adoption. I would recommend getting your kitten from here if you are looking to adopt!
  by Eric Durafourt

  November 08, 2017
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  Dealing with them has been the worst three months of my life. I adopted a kitten from them mid August, payed all fees upfront, then shortly after he got very very sick constantly. I took him in to get neutered, which I had payed for, and they didn't neuter him because he was sick and I understand that but then charged me a $100 vet fee for doing nothing! After I complained they reimbursed me, but they convinced me into buying the expensive insurance because he was so sick, and were threatening me with $500+ ultrasound bills to find out what was wrong. Turns out he had worms, something that they claimed they already treated him for, so I took him in to get dewormed again. I gave him the pills but he threw them up (because of the worms) and I had to take him in and get the topical treatment instead. That worked and his neuter was booked again and they said they'd do the second topical treatment on his neuter date. When I brought him in I reminded them that he needed his second dewormer that day too and when I picked him up, guess who didn't get dewormed! I called immediately after and talked to Dawn (the main person I talked to was Dawn) and we talked through what happened and she said she'd put aside some deworming medicine for me to come get. Which brings us to today. I was working so I sent my partner to pick up the medicine for me, he waited for 45 minutes and THEY WOULD NOT GIVE IT TO HIM. THEY MADE HIM PAY $20 (or took it out of my store credit??) FOR THE MEDICINE BECAUSE THEY DONT THINK HE NEEDS IT EVEN THOUGH HE IS STILL THROWING UP. The amount of times I have gone home crying after dealing with them is astounding. They sold me a $800 sick cat, and keep trying to get more money out of me while I just want my cat to get better!!! I haven't even had him for four months yet! Once I get my credit back I am never going back and I STRONGLY URDGE that NOBODY ever takes their cat there!!! They don't care about your cats they care about money! This has honestly been the worst experience ever and I wish it upon nobody. Wish I could give 0 stars. There is so many staff and nobody knows what's going on. I will never recommend going there for any reason.
  by Julia DeGagne

  May 25, 2017
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  I did not get a good feeling from the vet at the start. She was then very insistent on the rabies vaccine, even though our cat is100% indoor cat. When we still said no, she said if our cat was bitten by a bat, the cat would have to killed, it's head cut off, and sent to Vancouver for testing! In all my years of dealing with vets, and other doctors for that matter, I have never experienced such unprofessional conduct. Is this any way to conduct business, trying to scare clients into vaccinating?
  by Ade Hugh

  December 11, 2016

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Today: 09:00 am — 04:00 pm

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About Pacific Cat Clinic in Victoria