Shoppers Drug Mart at 870 Esquimalt Road in Victoria, British Columbia

Reviews about Shoppers Drug Mart

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  I find this location to generally be quite helpful and informative. When I visited the shop late this evening a young employee was escorting a customer out of the shop. Clearly he had behaved inappropriately. I was alarmed and worried by the staff members continued antagonism of the customer. Repeatedly she told him he was band, sarcastically wished him a good night and several other escalating comments. I was fearful that this would further provoke the angry ex customer, and that her safety and the safety of others in the store was at risk. Clearly there needs to be more support and training given to staff to deal with potentially dangerous customers and situations.
  by kalynka cherkosh

  October 08, 2017
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  I would rate 3.5 to be exact. Most staff are helpful and friendly with the exception of the pharmacist 'Randy'. Every time I have to deal with this condescending, power tripping, holier than thou attitude and total absence of any customer service, i come away feeling like I have been such a huge inconvenience to his entire life and that if I hadn't of fought for what I went in for I wouldn't have gotten it at all. I know of two other people who have had similar problems with this gentleman and have made formal complaints against him. They have good deals on cookies a lot of the time, too. Which makes up for some.
  by Lyle Thrash

  January 13, 2017
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  Other than being extremely handy to where I live this Shoppers is not one I can say much good about. Tonight I actually have something bad to say about it though: Sarcasm has NO PLACE in customer service! Please train your pharmacist. I asked a polite question. Yes, I was there earlier than she said my Rx would be ready, but what was the harm in asking? What really was the harm in saying a simple "no"? Why repeatedly make laughingly rude comments about what you obviously consider to be my stupidity? I KNOW I was early. I only asked because I live so close and happened to get there quicker than I expected. Why would I wander around the store for half an hour if my very simple Rx is actually ready? Customer service in Victoria is generally bad, but this was a new low.
  by yellowwoodstraveler

  January 12, 2017

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