Dr. Cristina Coca Inc. at 601-740 Hillside Avenue in Victoria, British Columbia

Reviews about Dr. Cristina Coca Inc.

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  Although they previously have done a fairly good job with my cleaning and cavities, I was very unimpressed with the service. They were constantly late with appointment timings, however, I still continued to see them. I finally gave up when I was seated in the dental clinic chair (10 minutes late after arriving 15 min early to my appointment), and then had to wait another 60 minutes for my appointment. Approximately 45 minutes late into waiting for my appointment, they told me that they were having complications with the previous patient, and that it wouldn't be much longer. I waited another 15 minutes, and there was still no sign of when I would be seen. I wish they had called me to let me know of these supposed "delays in bad weather" and complications that the technician was telling me. I would have rescheduled. I decided to leave without seeing the doctor. I did not receive any phone calls or any form of apology for such a delay in service. If that were the case, I would have perhaps come back to this dental clinic. Would not recommend.
  by Sumira Hasan

  August 20, 2017
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  On September 5th, 2017 "as a new patient", I came into the office for my new patient exam plus x-rays and cleaning. After sitting in the chair for approximately 3 hours we finally finished the exam. Dr. Coca came in and introduced herself, mentioned a few things with my teeth but didn't really explain the full results of the examination. I was not shown any of the 8 films of x-rays. The panoramic film had not been developed yet. I specifically asked for a detailed explanation of the findings of the exam and multiple options for solutions. I was told that Dr. Coca would be going through the films and I could expect to hear back from her. As I proceeded to the reception for payment. They had tried 3 times to put the payment through but only one transaction was completed. To my surprise the next day 2 full payments were taken out of my bank account. Standing in front of the receptionist she specifically told me that the patient coordinator would be contacting me with a detailed synopsis of my exam. "Do they even have a patient coordinator?". That receptionist could not tell me when that would take place as she has only worked there for a week. Starting to lose hope in getting any answers I left feeling anxious, unsatisfied and worried about the multiple dental issues that were going on in my mouth. Instead of informing me of when I would hear back from the patient coordinator, I was being pushed into booking a next appointment of surgery in my mouth 2 weeks later with no explanation of the surgery, costs, or timeline of multiple dental procedures that needed to happen. I felt insecure about the procedure without knowing how the surgery would effect my day to day living. Going back to the double payment out of my account, I quickly emailed them the following day that it had occurred. They stated that the merchant account corrected the double error and that they only took a single payment from my account. The merchant account representative advised that I got to my bank. When I went to my Bank, they laughed at me and said "No, the dentist needs to reimburse you for the double payment that is clearly on their end". Long story short going back and fourth over six hours or more of inconvenience from high turn over receptionist hired by Dr. Coca and my more than eager bank tellers trying to assist me. On September 8th, 2017, I personally went to the dentist after multiple emails and telephone voicemails that went un answered. As i'm starting to feel ignored, I was completely shocked by Mindy (receptionist) arguing with me in front of other patients in the reception room. Mindy was dealing with another patient while I was talking to Shawna, when Mindy unprofessionally ignored her patient standing in front of her to begin cross arguing with me as i'm standing in front of Shawna. Riding the elevator up to the office, funnily enough I struck a conversation with another patient of Dr. Coca who still hasn't heard back from her patient coordinator and has also had bad experience with that office. My partner and I are both new potential patients. This is not a good first impression and I'm leary and extremely sceptical of going forward with SURGERY!! I've heard through multiple people that there is a high turnover of staff as I can see now from the unprofessionalism, lack of knowledge, and poorly managed front end at Dr. Cocoa office. Im wondering if she even knows this is going on and if so, why doesn't management reflect the state of the art equipment and the beautiful new office? Obviously completely smoke and mirrors. I have emailed Dr. Coca explaining my experience and seeking some kind of recovery from this experience and explanation as to why I would want to use them as my dentist. I have not received any satisfactory offering. This has been a complete waste of time going through all of the new patient exam and the ordeal of still not having my money returned knowing now that I have to go through the whole procedure again to find a new dentist. Today September 9th, 2017, I still haven't been reimbursed.
  by Anonymous one

  April 25, 2017

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About Dr. Cristina Coca Inc. in Victoria